The End Point Assessment Organisation (EPAO) for Quality, Lean and Improvement Apprenticeship Standards
Outline Service Level Agreement
Only use professional assessors that intimately understand the improvement standards and assessment plans.
Work with both the employer and provider to ensure that Apprentices are fully prepared, informed and ready for their EPA. This includes but is not restricted to: Standardisation work with the training provider to ensure standard is being adhered to, and the provision of mock question papers to allow candidates to understand what to expect.
Working with the employer, ensure that EPA arrangements made are the most suitable for the candidates and their managers and as cost effective and with as little disruption as possible.
Provide results including candidate feedback of areas of good performance and development to the Employer and Apprentice within 10 working days of the EPA event being completed.
Apply for the Overall Apprenticeship certificate immediately upon results being moderated, to ensure fastest possible turn-around from the Government Certification agency.
Ensure that feedback is gained from the Apprentice following issuing of their results, through an anonymous on-line survey tool. Use this feedback to further improve our services.
Work with employer, provider and candidate to minimise the cost of re-sits / re-takes often being able to offer these for FREE if the candidate is able to join another assessment that is already planned.